One of HRDA’s Directors, Lee Ridoutt, recently completed a project funded by the European Bank for Reconstruction and Development (EBRD). The project involved supporting the growth ambitions of a Ukrainian private sector health services company called Mamin Dom (Mom’s House), which started with a small shop in the centre of Kharkiv (the second largest city in Ukraine on the Eastern border) in 1999 providing families with new-born babies and children under 6 necessary goods (from cloths to strollers). In 2006 a pediatric clinic called Raduga (Rainbow) was established by the same company, but until recently it has operated as a separate business structure.
In 2013 the strategy of the Company changed. It was decided to develop a unique product with the co-working of three Spaces – the space of health (pediatric clinic), the space of children’s education (educational centre for children under 6 and future mothers) and the space of children’s goods (shops with goods for future mothers and children under 6). The mission of this unique project is (translation from Russian):
“We bring up modern healthy and smart children with their mothers – guardians of the family’s future. We make the goods and special knowledge available, filling the happy moments of motherhood with care and joy”.
While culturally quite contextualised, the mission has much in common with WHO visions around child health and well-being.
The HRDA component of this project related primarily to HRH capacity. Working with a very competent HR Officer and some of her staff and several senior line manager colleagues, the objectives of the consultancy included:
Supporting the HR Officer to develop the full range of HR functions within the organisation
Facilitating a client focused workforce through training and awareness
Creating an annual performance appraisal / management system for qualitative and quantitative evaluation of performance
Developing methods to motivate supervisory and middle management to take initiative in the planning process of growth
Developing a plan and provisions for development of human resources.
HRDA was able to review and improve all aspects of HR functioning but particularly introduce new thinking on worker (especially the health professionals) selection, training, remuneration, performance management, deployment, recruitment strategy and support changes in organisational structure and work descriptions — and tying this up in improved HR information processes.